Returns & Refunds Policy
At Onggi, we stand behind the quality of our artisanal food products; if your order arrives damaged or incorrect, please reach out to us within 7 days for a full refund or replacement. Due to the perishable nature of our products, we cannot accept returns for items that have been opened or are no longer in their original condition.
Contact Support
Email our team with your order number and a brief explanation of the issue regarding your food items.
Submit Documentation
Provide clear photographs of the packaging and product if you are reporting damage or quality concerns.
Review Process
Our quality assurance team will review your request within 48 hours to ensure it meets our freshness standards.
Receive Resolution
Once approved, a refund will be processed to your original payment method or a fresh replacement will be shipped immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing